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SUGGESTED READINGFish! A Remarkable Way to Boost Morale and Improve Results - Stephen C. Lundin, PhD, et.al. From the dust jacket: Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's very real Pike Place Fish, a world-famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager discovers how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing today's most pressing work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization. Fish! offers wisdom that is easy to grasp, instantly applicable, and profound - the hallmarks of a true business classic. Jack: Straight From the Gut - Jack Welch From the dust jacket: This book is vintage Jack Welch: Down to earth, powerful, and filled with common sense. As CEO of General Electric for the past 20 years, he has built its market cap to more than $450 billion and established himself as the most admired business leader in the world. His championing of initiatives like Six Sigma quality, globalization, and e-business have helped define the modern corporation. At the same time, he's a gutsy boss who has forged a unique philosophy and an operating system that relies on a "boundaryless" sharing of ideas, an intense focus on people, and an informal, give-and-take style that makes bureaucracy the enemy. In anecdotal detail and with self-effacing humor, Jack Welch gives us the people (most notably his Irish mother) who shaped his life and the big hits and the big misses that characterized his career. Let's Get Real or Let's Not Play - Mahan Khalsa From the dust jacket: Selling is the second oldest profession, often confused with the first. The notion of selling carries a lot of negative baggage. As it has developed, sales has often become a fear-based relationship. Customers are afraid that they will be "sold" a bill of goods, or that a salesperson will talk them into something that doesn't help them succeed. On the other hand, sales people fear they won't make the sale. If they "lose" enough sales, they won't make quota, and they won't personally succeed. In their quest to "close the deal," even some of the world's largest, quota-crazed organizations have, at times, developed a reputation for salespeople who are illusive, ignorant, and arrogant. Buyers don't trust sellers. Because they aren't trusted, sellers have to guess, and often guess wrong. Buyers prove themselves right and create higher hurdles. And so it goes, with neither client nor consultant achieving success. Helping clients succeed is fundamental to the success of any business. Let's Get Real teaches you to become totally client-focused, break down the barriers of dysfunctional business development, and find rewarding, productive business relationships. With honesty, clarity, and authenticity, Mahan Khalsa cuts to the chase, through the nonsense, and zeros in on helping clients succeed. Mastery: The Keys to Success and Long-term Fulfillment - George Leonard From the dust jacket: Drawing on Zen philosophy and his expertise in the martial art of aikido, best selling author George Leonard shows how the process of mastery can help us attain a higher level of excellence and a deeper send of satisfaction and fulfillment in our daily lives. Whether you're seeking to improve your career or your intimate relationships, increase self-esteem or create harmony within yourself, this inspiring prescriptive guide will help you master anything you choose and achieve success in all areas of your life. In Mastery, you'll discover:
Rain Making: The Professional's Guide to Attracting New Clients - Ford Harding From the dust jacket: Professionals in all areas of private practice are faced with increased competition as a result of rapidly changing economic events. Accountants, architects, attorneys, management consultants, and engineers are being forced to make a critical transition from being producers of services to marketers and salespeople. Often this transition can be difficult for firms that are accustomed to traditional methods of operation. For Harding's new book, Rain Making: The Professional's Guide to Attracting New Clients, eases
that difficulty. Filled with easy-to-use strategies, Rain Making shows members of any profession how to:
As a special bonus, this useful new volume also provides checklists and appendices that show how to create written and visual materials which will help promote any professional practice. Raving Fans: A Revolutionary Approach to Customer Service - Ken Blanchard From the dust jacket: "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startline new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans. Who Moved My Cheese? - Spencer Johnson, MD From the dust jacket: Who Moved My Cheese? is a simple parable that reveals profound truths about change. It is an amusing and enlightening story of four characters who live in a "Maze" and look for "Cheese" to nourish them and make them happy. "Cheese" is the metaphor for what you want to have in life - whether it is a good job, a loving relationship, money, a possession, health, or spiritual peace of mind. And "The Maze" is where you look for what you want - the organization you work in, or the family or community you live in. In the story, the characters are faced with unexpected change. Eventually, one of them deals with it successfully, and writes what he has learned from his experience on the maze wall. Written for all ages, the story takes less than an hour to read, but its unique insights can last for a lifetime. From Tom Peters's Reinventing Work series:The Brand You50 - Tom Peters From the dust jacket: In today's wild wired world, you're distinct ... or extinct. Survive, thrive, triumph by becoming the Brand You! The fundamental unit in today's economy is the individual, a.k.a. YOU! Jobs are performed by temporary networks that disband when the project is done. So to succeed you have to think of yourself as a freelance contract. Someone who is savvy, informed, always learning and growing, who knows how to sell herself, and - most important - does work that matters. The Brand You50 lays it all out: from designing your business card to landing jobs, from building your Rolodex to crafting an image, from transforming your skill portfolio to delivering WOW! results every time. In 50 easy-to-digest sections featuring over 200 Things To Do, Tom Peters show you how to create a unique, fabulous, high-performance (and highly paid) Brand New You. The Professional Service Firm50 - Tom Peters From the dust jacket: Dreary Dilbertville is history. The knowledge economy's champs are Professional Service Firms. The economy is evolving at cyberspeed. The new game: leveraging knowledge. And the new organizational model: the Professional Service firm. These project-driven dynamos long ago mastered the art of doing work that matters - and they have the profits and bragging rights to prove it. The Professional Service Firm50 shows you how to transform your "department" (or two-person start-up) into a cool profit center that's a magnet for the hottest talent. In 50 easy-to-grasp sections and over 200 Things To Do, Tom explains it all: how to generate urgency and excitement, partner with your clients (and fire them if necessary), master information flow and timelines, design "hot" spaces, and deliver WOW! results ... every time. This book is a millennial must. The Project50 - Tom Peters From the dust jacket: Tasks are things of the past. To win today you must master the art of the Project. Technology has changed all the rules. Rigid hierarchies, departments, and job descriptions are history. Today companies are fluid, transformative, organized around temporary networks focused on the WOW! Project - a superbly executed, high-impact piece of work with a beginning, an end, a Client, and specific deliverables, and an outcome you'll be bragging about 5 years from now. The Project50 shows you how to reframe even the most routine task into a WOW! Project. Every job contains a kernal of WOW! The key is to find that essence and build on it - gathering support, prototyping, delivering the WOW!, then moving on. In 50 easy-to-grasp sections and over 200 Things To Do, Tom Peters shows you how to do work that matters - cool, sexy, memorable WOW! Projects.
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